Question 1

HOW DO I GET STARTED?

Accepted Answer

The first step in getting started is either calling us directly at 800.881.1622 or by filling out any of the forms on our website. Once you make a request one of the members of our restaurant success team will reach out to you directly and go over all of the details. If you are ready to enroll your restaurant now, click here https://orders2.me/restaurant-signup-custom-gateway/

Question 2

WHY CHOOSE ORDERS2ME?

Accepted Answer

Flat rate, know what you pay pricing. Full access & control of your online ordering account. Know who your customers are & what menu items are generating you sweet results.

Question 3

CAN I CANCEL AT ANYTIME?

Accepted Answer

Yes. We have no long-term contracts or commitments. If you don’t consistently see the value in our platform, we don’t expect you to stay.

Question 4

IS ORDERS2ME RIGHT FOR ME?

Accepted Answer

Orders2me is an Online Ordering System that is built for both the owner-operated local restaurant as well as multi-location franchises. Many of our successful clients are restaurant owners with quick service and fast casual restaurants, offering both takeout and delivery services. If you're tired of paying 3rd party companies to process online orders from your customers, Orders2me will help increase your customer retention while cushioning your bottom line.

Question 5

DO YOU CHARGE ANY TRANSACTION FEES?

Accepted Answer

Zero. Zilch. Nada. We don't charge any fees other than your initial setup fee + your agreed upon monthly plan. The more you grow the more you keep, now that's something worth talking about.

Question 6

CAN I MANAGE MY MENU & ACCOUNT?

Accepted Answer

Yes. You are granted full editing privileges of your account via the Orders2me dashboard. Run reports, update your menu items, create coupons, send marketing emails & so much more!

Question 7

WHO PROCESSES MY CREDIT CARDS?

Accepted Answer

We are payment gateway agnostic, so you can use whichever payment gateway makes the most sense for you! Click here for the list of supported payment gateways Orders2me supports. https://orders2.me/apps-integration/

Question 8

WHAT PLAN DO I NEED?

Accepted Answer

Our services are broken down between the core offering of online ordering & optional add-ons of POS integration and/or website management. Regardless of where you are today one of our restaurant success team members will walk you through the benefits of all our options and find the right package for you.

Question 9

WHAT POS SYSTEMS DOES ORDERS2ME INTEGRATE WITH?

Accepted Answer

At the moment, we have a direct integration with Aldelo POS & Micros 3700.

Question 10

DO YOU OFFER TRAINING AND SUPPORT?

Accepted Answer

Yes, we offer white glove support to all of our customers. Our promise is that you will have someone to talk to over the phone, a dedicated technical support team, as well as a restaurant success coach that will guide you through the nuts and bolts of all of our products and services.

Question 11

DO I NEED TO GET MY OWN WEB HOSTING?

Accepted Answer

If you are enrolled in our website services, web hosting is covered!

Question 12

CAN I CHANGE MY PLAN LATER ON?

Accepted Answer

Yes, you can choose to upgrade & add any of the add-ons at anytime.

Question 13

MY RESTAURANT IS OUTSIDE OF THE USA, CAN I USE ORDERS2ME?

Accepted Answer

Yes, we currently support clients in the USA, Canada, Mexico, United Kingdom, Australia, Ireland, France.

Question 14

WHERE CAN I CHECK OUT SOME REVIEWS?

Accepted Answer

You can visit our Facebook, Google or Capterra pages for real honest reviews from restaurant operators.

Get Started

Everything you need to run a
successful online ordering system

^$99 / Month

Get Notified

Standard Order Notifications

No per order fees or percentages

Add Ons

Website Management

+ ^$300 Setup Fee

+ ^$99 Monthly

POS Integrated

+ ^$500 Setup Fee

+ ^$99 Monthly

Payments Your Way

Frequently Asked Questions

ABOUT

RESOURCES

COMPANY

SUPPORT

TRENDING

Everything you need to run a successful online ordering system

$99 / Month

Get Notified

Standard Order Notifications

No per order fees or percentages

Add Ons

Website Management

+ $300 Setup Fee

+ $99 Monthly

POS Integrated

+ $500 Setup Fee

+ $99 Monthly

Payments Your Way

Frequently Asked Questions

ABOUT

RESOURCES

COMPANY

SUPPORT

TRENDING

Everything you need to run a
successful online ordering system

^$99 / Month

+ ^$300 Setup Fee

+ ^$99 Monthly

+ ^$500 Setup Fee

+ ^$99 Monthly